…. because, sometimes, no matter how hard we try….it happens.
Take a look at this video from YouTube, and post your opinions. We’d love to hear them.
Dealing With Angry Guests….
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Inspiring the Passion and Potential within others to contribute to the Greater Good
Marco's Leadership Institute 
“Customers don’t care what you know, until they know that you care.”
While this short video from YouTube is an older one, there is a bit to be learned from it.
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