How are you and your team measuring up?
Are you a bunch of Grovers?
The Guest Experience: High Expectations
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Inspiring the Passion and Potential within others to contribute to the Greater Good
Inspiring the Passion and Potential within others to contribute to the Greater Good
How are you and your team measuring up?
Are you a bunch of Grovers?
Marco's Leadership Institute 
Sometimes, no matter how good your intentions or efforts, things don’t go quite right. In that case, it becomes all about Customer Recovery….
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Liked this very much! Also I would like to take a moment to express great pleasure with the Panama City Beach Marco’s Pizza location. Since moving down here in February of this year my wife and I have been 5 times. All these visits have been great ones with great employee interaction. The owner/manager was absolutely great and helpful. The location has always been very clean, quick with their service, and very respectful. Again thanks to this location and its team for a great place to go here at Panama City Beach!
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Thank you Mr Sanders. We’re always pleased to hear that we’ve not just met Guest expectations, but have surpassed them. We’ll be sure to pass your much appreciated comments to our crew in Panama City Beach, Florida, and we look forward to seeing you and your wife in our stores again…. soon 🙂
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