Dr Mitchell Adler, PsyD, CGP, presents on Emotional Intelligence at the 2014 UC Davis Executive Leadership Program.
How To Identify Your Passion and Create Results From It
Simon Sinek: Love Your Work
What We Are Learning From Online Education
Marco’s University: Moving Full Speed Into the Future
Marco’s University is proud to announce that we have selected our Learning Management System and eLearning content vendor: Expand.
Expand is an Akron, Ohio based company. Our relationship will forge a strategic partnership that will help project Marco’s into not just a steeper growth curve, but an even steeper Quality curve. More to follow on this exciting partnership over the coming days and weeks, but for now, here are a few videos to help introduce you to Expand and what they’re about.
How to Upsell Without Turning Off Guests
Some ideas/ suggestions on how to upsell without becoming an annoyance.
Interesting: The Difference Between Hospitality Without Operational Excellence, and Operational Excellence Without Hospitality
A bit long, but worth viewing.
These Would Seem To Be “Givens” But…
Yet another interesting look at how other organizations train Guest service. In this case, its a video of “Dont’s” from Chick-fil-A. What are your thoughts on the things you see here?
A Look at How Chipotle Cultivates Its Future Leaders
Here’s an interesting look at how a leader in the QSR industry capitalizes on its organizational culture to grow, and select, future restauranteurs. If you doubt the value of organizational culture to the success of not just the organization, but its people, then take a look at how Chipotle uses it.
The University of Subway
…. and here’s a bit on Subway’s corporate university: The University of Subway…
China’s Success With Traditional Direct Instruction and The West’s Failure With Contemporary Methods
http://www.businessinsider.com/direct-instruction-vs-inquiry-learning-2015-4
A group of teachers went to China and realized that the West is instructing students wrong
Reuters / StringerWhat can the west learn from the success of Chinese schools?
Seventy teachers from the UK were sent to Shanghai to study classroom methods to investigate why Chinese students perform so well. Upon their return, the teachers reported that much of China’s success came from teaching methods the UK has been moving away from for the past 40 years.
The Chinese favour a “chalk and talk” approach, whereas countries such as the UK, US, Australia and New Zealand have been moving away from this direct form of teaching to a more collaborative form of learning where students take greater control.
Given China’s success in international tests such as PISA, TIMSS and PIRLS, it seems we have been misguided in abandoning the traditional, teacher-directed method of learning where the teacher spends more time standing at the front of the class, directing learning and controlling classroom activities.
Reuters / Carlos BarriaTeacher Xia Jingjing reads a lecture inside a classroom at the Democracy Elementary and Middle School in Sitong town, Henan province December 3, 2013.
Direct instruction vs inquiry learning
Debates about direct instruction versus inquiry learning have been ongoing for many years. Traditionally, classrooms have been organised with children sitting in rows with the teacher at the front of the room, directing learning and ensuring a disciplined classroom environment. This is known as direct instruction.
Beginning in the late 1960s and early ‘70s, teachers began to experiment with more innovative and experimental styles of teaching. These included basing learning on children’s interests, giving them more control over what happened in the classroom and getting rid of memorising times tables and doing mental arithmetic. This approach is known as inquiry or discovery learning.
Based on this recent study of classrooms in the UK and China and a recent UK report titled What makes great teaching?, there is increasing evidence that these new-age education techniques, where teachers facilitate instead of teach and praise students on the basis that all must be winners, in open classrooms where what children learn is based on their immediate interests, lead to under-performance.
The UK report concludes that many of the approaches adopted in Australian education are counterproductive:
Enthusiasm for discovery learning is not supported by research evidence, which broadly favours direct instruction.
Especially during the early primary school years in areas like English and mathematics, teachers need to be explicit about what they teach and make better use of whole-class teaching.
As noted by John Sweller, a cognitive psychologist from the University of New South Wales in the recent Final Report of the Review of the Australian National Curriculum:
Initial instruction when dealing with new information should be explicit and direct.
Many in Australian education believe children are only really learning when they are active. As a result, teachers are told it is wrong to sit children at their desks and ask them to listen to what is being taught.
Again, the evidence proves otherwise. The UK report suggests that even when sitting and listening children are internalising what is being taught. Learning can occur whether they are “active” or “passive”.
Often derided as “drill and kill” or making children “parrot” what is being taught, the UK report and other research suggests that memorisation and rote learning are important classroom strategies, which all teachers should be familiar with.
The UK report states that teachers need to “encourage re-reading and highlighting to memorise key ideas”, while research in how children best learn concludes that some things, such as times tables and reciting rhymes, ballads and poems, must be memorised until they can be recalled automatically.
REUTERS / StringerStudents take an examination on an open-air playground at a high school in Yichuan, Shaanxi province April 11, 2015.
Trying to cater to everyone has no effect
One of the education fads prevalent across Australian classrooms, and classrooms in most of the English-speaking world, involves the concept that all children have different levels of intelligence and their own unique learning styles. (For example, some children learn best by looking at pictures, by being physically active, by hands-on, tactile learning or by simply reading the printed page.)
The UK report concludes such a teaching and learning strategy is misplaced:
The psychological evidence is clear that there are no benefits for learning from trying to present information to learners in their preferred learning style.
Instead of taking the time, energy and resources to customise what is being taught to the supposed individual learning styles of every child in the classroom, it is more effective to employ more explicit teaching strategies and to spend additional time monitoring and intervening where necessary.
Lavish praise does no-one any good
One of the prevailing education orthodoxies for many years is that students must be continually praised and that there is no room for failure. The times when “4 out of 10” or an “E” meant fail are long gone. Supposedly, telling children they are not good enough hurts their self-esteem.
The UK report says that, while praising students might appear affirming and positive,
the wrong kinds of praise can be very harmful to learning.
Overly praising students, especially those who under-perform, is especially counterproductive. It conveys the message that teachers have low expectations and reinforces the belief that near enough is good enough, instead of aiming high and expecting strong results.
There’s not just one way to teach
To argue that some teaching and learning strategies are ineffective does not mean that there is only one correct way to teach. While research suggests some practices are more effective than others, it also needs to be realised that teaching is a complex business. Teachers need various strategies.
In the early years of primary school, children need to memorise things like times tables and poems and ballads so that they can be recalled easily and automatically. Education is also about curiosity and innovation and there will be other times when rote learning will be unsuitable – for example, when students explore a topic that excites them and where they undertake their own research and analysis.
Depending on what is being taught, what has gone before and what is yet to come, whether students are well versed in a particular area of learning or are novices, and even the time of day, teachers must adapt their teaching to the situation and be flexible.
The problem arises when teachers and teacher education academics privilege one particular approach to the detriment of all others.
Inside Hamburger University
Considered by many to be THE standard of corporate universities (within the fast food industry).
Watch out H.U. … here comes M.U. 🙂
Quick Service That Sells…
…although not specific to Marco’s, or even to the pizza industry…some good pointers here
Dealing With Angry Guests….
…. because, sometimes, no matter how hard we try….it happens.
Take a look at this video from YouTube, and post your opinions. We’d love to hear them.
The Guest Experience: High Expectations
How are you and your team measuring up?
Are you a bunch of Grovers?
Top 10 Differences Between Managers and Leaders
What’s your opinion: is there a difference between Managers and Leaders?
Here’s Scott Williams’ take on it…
The One Minute Manager
Ken Blanchard: The One Minute Manager.
To Lead People Is to Be Servant Leaders.
Behind Every Principle is a Promise
Live each day of your life with some passion…. with some drive. This year I will make this goal become a reality…. I won’t talk about it anymore. I can!
Fear kills dreams… fear kills hope.
What Do You Want to Be Remembered For?
The effect you have on others is the most valuable currency there is.
I don’t believe in hope. Hope is a beggar.
Sacrifice
Success will not come without sacrifice…sacrifice of time, sacrifice of effort, sacrifice of money, energy, effort. Perseverance is a must. What you did last week doesn’t count… only today counts… If there’s no enemy within, the enemy outside can do us no harm.
Why Do We Fall
We fall when we don’t believe! Those who believe in themselves, who believe in their team, and who dedicate themselves to fulfilling their dreams will succeed.
Dream
Being successful in business, as with anything else in life, requires us to DREAM! We determine our own success… but to maximize our opportunities… we have to DREAM!
Leadership- Engage Your Team- Create a Culture of Engagement
People will forget what you say; they’ll forget what you do — but they’ll never forget how you made them feel.
~ Carl Buechner
This is a nice short video on building engagement within your team by finding the Engagement Sweet Spot.
Emotional Intelligence: From Theory to Everyday Practice
Here is a good video of Yale University Professor Marc A. Brackett, Director, Yale Center for Emotional Intelligence providing a presentation on Emotional Intelligence: From Theory to Everyday Practice.
The Five Levels of Leadership
We recognize organizations with outstanding leadership and learning (or training) programs when we see them, and among the best in this field is Chick-fil-A. In this video, New York Times Best-Selling Author, Dr. John C. Maxwell, speaking at a Chick-fil-A leadercast, explains the Five Levels of Leadership.
Dr Maxwell presents valuable examples and raises a lot of points that could be immediately applied to many of the situations we face on a daily basis. Please share your thoughts on Dr Maxwell’s description of the Five Levels of Leadership, and how understanding them might be helpful to you and your crew(s).
https://www.youtube.com/watch?v=aPwXeg8ThWI
The Marco’s University L&D Team
